All returns must be made within 14 days of receiving your order. We do not cover the cost of return shipping, but we can provide a pre-paid label that is deducted from your refund.
Please email us at [email protected] for a label or send your items in their original packaging with receipt to the following address:
Kayo3PL
ATTN MAMO RETURNS
9860 Niagara Falls Blvd, Suite 186
Niagara Falls, NY 14304
Allow about 7-10 business days for processing returns. Once it comes in, we will grant a refund in full excluding original and return shipping costs.
Please see our sale return policy below.
All exchanges must be made within 14 days of receiving your order. Please email us your order number, the items you're returning, and the item you'd like in exchange. Domestic exchange costs can only be covered once. We cannot cover return or exchange shipping costs for international orders. Items that have been used are ineligible for return or exchange. If it is damaged after reciept we can either have it shipped back to you for a $10 fee, or you may forfeit the refund/exchange.
Discounted items marked as final sale and sample sale purchases cannot be returned or exchanged. Items purchased during a limited-time promotion may be returned unworn, undamaged, and in original packaging for store credit or exchange only. We cannot apply discounts after a purchase is made, and discounts cannot be combined.
In the event of a damaged or defective item, please email us at [email protected] with your order number and an attached image of the damage. Replacements, store credit, or refunds may be issued on a case-by-case basis.